Terms & Conditions

REGISTRATION INFORMATION

We ask new clients to complete a Registration Form which forms part of our consultation and recommendation process. This form will help our team assess your needs and suitability for treatment. The data collected in this form is used to keep you up to date with new services and developments, and also to confirm your appointments and to provide essential pre and post-treatment information.

Please update your client record at the Cosmetic Injectables & Skin Clinic in the event of changes to your contact details. Contact details include name, address, mobile and email and will ensure that we can get any necessary information to you. Please see our privacy policy for more details.

APPOINTMENTS

Appointments can be made in a variety of ways:

  • Online
  • In Person
  • By Telephone on 04 999 28789

We aim to always run on time. Please arrive at the clinic five to ten minutes before your appointment to allow time for parking and checking in. If you are running late for your appointment, please give us a courtesy call to let us know.

For health and safety reasons, children cannot accompany clients into the treatment rooms nor are staff qualifies to supervise them.

REFUNDS

Treatments/services and service packages are not transferable to other individuals.

If the product or service that you purchased was faulty and you experienced a major problem, this will be assessed by the CURVZ medical team and they will estimate if you qualify for a refund for unconsumed services.

A major problem is defined as

  • Something that would have stopped a person from purchasing the service if they had known about it
  • Is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time
  • Does not meet the specific purpose you asked for and cannot be rectified within a reasonable time
  • Creates an unsafe situation

We are not required to provide a refund if you change your mind about the products or services you purchased.

In the case of products, please keep your receipt as proof of purchase.

CANCELLATIONS

A minimum of 24 hours’ notice is expected for all appointment cancellations which is a reasonable time to allow the clinic to reallocate your appointment to another client.
If you miss your appointment, we reserve the right to charge a cancellation fee of $20.

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